United States Hopper Gift Card Terms and Conditions
These United States Hopper Gift Card Terms and Conditions (the “Gift Card Terms”) govern the use by users in the United States (“you”) of Hopper gift cards (“Gift Cards”) on the mobile applications and websites (“Apps”) maintained by Hopper Inc. and its affiliates (“Hopper”).
Your use of Gift Cards and the Services available via the Apps is subject to Hopper’s Terms of Service and Hopper’s separate Privacy Notice, which explains how Hopper handles and uses the data that Hopper collects when you use the Apps and Services, and which is incorporated by reference into these Gift Card Terms. Any term not defined in these Gift Card Terms has the same meaning as in the Hopper Terms of Service.
These Gift Card Terms apply only if your country of residence or establishment is in the United States (which, as used in these Terms does not include U.S. territories and possessions). If your country of residence or establishment is outside of the United States you may not be eligible to redeem or purchase Gift Cards. Gift Cards also may not be transferred by you to persons whose residence or establishment is outside the United States.
Redeeming Your Gift Card
Hopper may offer both physical and virtual Gift Cards, each of which can be used solely to purchase Services on the Apps. By redeeming or purchasing a Gift Card, you agree that these Gift Card Terms apply to your redemption and/or purchase of a Gift Card, as well as use or attempted use of the Gift Card for purchases on the Apps.
You can purchase a virtual Gift Card through the Apps with a credit or debit card, or another payment method we currently support. Physical or virtual Gift Cards may also be available for purchase from certain retailers.
You must have a Hopper account in order to redeem and use a Gift Card. You can redeem a Gift Card by visiting Settings→Gift Card in the App. Upon redeeming your gift card, the entire Gift Card value, along with the remaining value of any Gift Cards you have previously redeemed, will be shown in the Wallet section of the App, which is available directly from the home screen.
Hopper reserves the right to require additional information from you when redeeming your gift card. Additional identifying information that you may be required to submit includes your full name, your address, phone number, date of birth, your passport information, and the last four digits of your social security number. If we are unable to verify your information, or we believe there is unusual activity related to you or your account, we may ask you to provide supplemental identifying information, such as a photo of a qualifying government ID or your full social security number. If we are unable to verify your information, we may suspend or limit your ability to redeem your Gift Card.
Using Your Gift Card
Gift Card balances may only be used toward the purchase of eligible Services offered on the Apps. Gift Cards cannot be redeemed for any flights marketed by United Airlines. Any purchase made with a Gift Card will be deducted from your Gift Card balance, and any unused Gift Card balances will remain in your Hopper Wallet until used. If your purchased Service(s) exceed your existing Gift Card balance, the remaining amount due will be charged to the authorized payment method associated with your Hopper account (a “Payment Instrument”). You will be required to add a Payment Instrument before using your Gift Card if a Payment Instrument has not already been added.
You will not be charged a fee for purchasing, redeeming or using a Gift Card or for inactivity on your Gift Card.
Transfers of Gift Cards
Digital Gift Cards can be purchased and transferred to another U.S. customer prior to being redeemed. Once the Digital Gift Card is redeemed, however, it cannot be transferred to another customer.
No Expiration; Limits on the Use of a Gift Card.
Gift Cards are non-refundable. Gift Cards may not be used to purchase other Gift Cards. You may not redeem your Digital Gift Card for cash, except as required under applicable law. Gift Cards cannot be reloaded, resold, exchanged or otherwise transferred for value, or the value withdrawn, except as required by law.
The value of a Gift Card does not expire. Gift Card balances do not expire. Please note, however, that if Hopper has no record of your use of the Gift Card for several years, is holding funds due to you, and is not able to get in contact with you, Hopper may be required by applicable law to report those funds as unclaimed property to the applicable state governmental agency. We will attempt to notify you prior to doing so at an address for you (if any) maintained in our records or other contact method permitted by law. If we do not receive a response, Hopper may be required to deliver the funds to the applicable state governmental agency as unclaimed property.
No Cancellation of Gift Card Order
Because redemption codes for Hopper Gift Cards can be duplicated or shared with third parties after the sale, and hence can be redeemed by any third party, cancellation of a Gift Card order once made is not permitted.
Physical Gift Cards that are undeliverable or not received due to inaccurate information provided by the purchaser will not be replaced or refunded.
Cancellation of Travel
If you use a Gift Card to purchase Services such as a flight, a car rental, or a hotel stay but then do not use the Services, the amount (if any) that will be refunded to your Gift Card will be governed by the refund policies of the supplier or of Hopper, as applicable.
Disclaimer of Warranties; Risk of Loss; Limitations on Liability.
Hopper makes no express or implied warranties, including warranties of merchantability or fitness for a particular purpose, on the Gift Card. If the Gift Card does not work, your sole remedy and Hopper’s sole liability will be the replacement of the Gift Card, subject to applicable law. If you live in a state which disallows limitations of liability on implied warranties, or disallows the exclusion or limitation of certain damages, then some or all of the disclaimers may not apply to you, and you may have additional rights.
Once you purchase a Gift Card, the risk of loss and title for the Gift Card passes to you or the gift recipient, as applicable. Hopper is not responsible if a Gift Card is lost, stolen, destroyed or used without your permission.
If we detect that you redeem a fraudulently obtained Gift Card and/or use a fraudulently obtained Gift Card to make purchases on the App, we may close your account and bill an alternative Payment Instrument you have provided to us for the purchase. Hopper’s failure to insist upon or enforce your strict compliance with these Gift Card Terms will not constitute a waiver of any of Hopper’s rights.
Customer Service
If you have a question or need assistance with your Gift Card or a related transaction, please contact Hopper Support through the Hopper app.
Consent to Communications and Contact
By redeeming a Gift Card and creating a Hopper account, you consent to receive SMS messages and other communications, including by email, for the purpose of Hopper communicating updates to you regarding your Gift Card, the App and/or the Services.
Disputes; Governing Law
Any disputes or claims relating in any way to Gift Cards will be resolved in accordance with the Dispute Resolution; Arbitration; Waiver of Rights section of the Hopper Terms of Service. Except as otherwise provided therein, these Gift Card Terms shall be governed by the laws of the Commonwealth of Massachusetts without reference to principles of conflicts of laws.
Updates and Changes
Hopper may make changes or updates to these Gift Card Terms at any time, at its discretion. Hopper will provide notice of such changes by publishing an amended version of these Gift Card Terms within the Apps, and changes shall be effective upon publication. It is your responsibility to monitor the Apps regularly for changes to these Gift Card Terms. You agree that if you do not agree to any such change, you shall immediately stop using the Apps and Services. Your failure to do so, or continued use of any App or Service, shall constitute agreement to these Gift Card Terms as so amended.
Last updated: October 3, 2024