Our culture
A culture designed to offer autonomy, ownership, and impact.
OUR MISSION STATEMENT
We help customers spend less and travel better. We aspire to be the world’s best — and most fun — place to book travel.
OUR ETHOS
Tenets & Values
Our Tenets are how we live up to our Mission Statement and our Values are what we care about as a company. Our Tenets and Values work cohesively to ensure we are always empowering our customers to spend less and travel better.
Customer obsession
Speed & innovation
Best prices
Grow revenue
Impact real lives
Don't make assumptions for customers, do right by them
Add value; not fees
Create real partnerships with suppliers
OUR ETHOS
Leadership principles
The leadership principles embody the behaviors we value and expect from everyone at the company as they help us fulfill our mission. We also developed a scale that assesses an individual’s leadership competencies along the skill-dimensions that matter most to being a leader at Hopper.
Dive deep
Leaders operate at all levels - staying immersed in the details, gathering data, and applying knowledge while being skeptical of assumptions.
Take ownership
Leaders are owners; not managers. They think long-term, believe no task is beneath them, and act on behalf of the entire company. They are vocally self-critical and benchmark themselves and their teams against the best.
Bias for action
Leaders deliver results, move fast, and simplify problems others find complex. Speed matters in business, and most decisions are reversible. We can almost always learn more through action than through analysis. Leaders do things; they don’t just talk about things.
Do the right thing
Good judgment + good intentions = great leader. Leaders must have the judgment to identify the right thing for the business and then do it - most of the time. They must also take a long-term view of what's right for the business and our customers and act only with the best intentions.
Our organization model
Hopper is organized in a single-threaded ownership (STO) model that seeks to give team members every opportunity to contribute towards our goals and exhibit our leadership principles.
Since it’s implementation in 2019, the results for our business have been nothing short of spectacular.
We hold employees accountable to high standards of performance and it can be demanding to put the customer first. In return for the hard work and dedication, we offer three things:
Autonomy
You will have actual decision making authority to push objectives further
Ownership
Knowing that you are directly responsible for an outcome
Impact
What you do will matter to our company and to our customers
Looking for more?
Further Reading
Take a deep dive into our core principles, such as Mission and Values, Tenets, Culture Guide, Leadership Principles, Leadership Competencies, Empowering Ownership, or our STO Guidebook.
We're hiring
We intentionally designed our culture to give leaders ownership and autonomy, empowering them to make decisions based on a set of guiding principles and tenets to achieve maximum impact for the customer. Sounds like a fit? Check out our open roles!